Responsible gambling

At Grosvenor Casino Swansea, we take responsible gaming very seriously. We strive to provide a safe and enjoyable environment for all our players.

Setting Limits is KeyTo ensure you stay in control of your gaming experience, we recommend setting limits on the amount of money you are willing to spend or lose within any one session.

• Deposit Limit: You can set a deposit limit by contacting our customer support team.
• Time-Outs: If you need some time away from gaming, please let us know and we'll help you with self-exclusion options.
• Reality Checks: We offer reality checks to remind you how long you've been playing.

Self-Exclusion

If you feel that your gaming habits are becoming problematic or if you're concerned about a friend's behavior, please reach out to our dedicated team for assistance. We can help facilitate self-exclusion options:

• Long-term Self-Exclusion: You have the right to request exclusion from all UKGC licensed operators, including Grosvenor Casino Swansea.
• Multi-Venue Bans: If you're a regular at multiple venues in the same group or a similar establishment nearby, we can set up self-exclusion on behalf of the chain.

Tools for Support

Grosvenor Casino Swansea is committed to providing support tools and resources:

• Online Tools: Access our online safer gambling features to manage your account securely.
• In-Venue Help: Speak with a staff member in person, during operating hours.

Our PartnershipsWe're proud partners of the UK's self-exclusion schemes. This includes integration with GAMSTOP for seamless protection from all licensed operators across the country.

Support Organizations

For more information and support on responsible gaming practices:

• National Problem Gambling Services
• Local Support Groups

Join Our Efforts in Promoting Responsible Gaming

Grosvenor Casino Swansea joins thousands of businesses under a national commitment to promote safer gambling. Together, we strive towards the UK's goal for industry best practice.

For those affected by problem gaming or struggling with addiction:

Please seek support and guidance from our team at Grosvenor Casino Swansea.